NTISthis.com

Evidence Guide: MSS407009 - Facilitate improvements in the external value stream

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS407009 - Facilitate improvements in the external value stream

What evidence can you provide to prove your understanding of each of the following citeria?

Establish scope of value stream activity

  1. Identify key individuals within value stream organisations.
  2. Jointly identify possible areas of study.
  3. Agree on a protocol for undertaking value stream improvement activities.
  4. Confirm any special conditions of activity (e.g. confidentiality).
Identify key individuals within value stream organisations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Jointly identify possible areas of study.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agree on a protocol for undertaking value stream improvement activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm any special conditions of activity (e.g. confidentiality).

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Study possible value stream improvements

  1. Arrange meeting with suitable representatives of the value stream members.
  2. Agree on extent of current implementation of competitive systems and practices in value stream.
  3. Agree on opportunities for improvement and any current or anticipated restrictions.
  4. Work with value stream representatives to determine root cause of restrictions.
  5. Work with value stream member to identify possible solutions to problem.
  6. Define outcomes from any proposed changes.
Arrange meeting with suitable representatives of the value stream members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agree on extent of current implementation of competitive systems and practices in value stream.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agree on opportunities for improvement and any current or anticipated restrictions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work with value stream representatives to determine root cause of restrictions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work with value stream member to identify possible solutions to problem.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define outcomes from any proposed changes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a consensus approach to implementing improvements

  1. Determine benefits/costs to each value stream member from the proposed changes.
  2. Decide whether the proposed improvements will result in a perceived improvement to the end customer.
  3. Determine sustainability (social, ecology and economy) impacts as a result of the change.
  4. Agree on proposed change/program of changes with all key stakeholders.
Determine benefits/costs to each value stream member from the proposed changes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Decide whether the proposed improvements will result in a perceived improvement to the end customer.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine sustainability (social, ecology and economy) impacts as a result of the change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agree on proposed change/program of changes with all key stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain required approvals

  1. Draft a formal proposal for the proposed changes.
  2. Submit proposal for all required approvals from stakeholders.
  3. Modify proposal, as required, in liaison with all key stakeholders.
  4. Obtain sign-off from all process/system owners.
Draft a formal proposal for the proposed changes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Submit proposal for all required approvals from stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Modify proposal, as required, in liaison with all key stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain sign-off from all process/system owners.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Measure and communicate gains

  1. Agree indicators/metrics of success of proposed changes.
  2. Make arrangements to collect necessary data.
  3. Make arrangements for the data to be analysed and presented in an agreed format to the agreed stakeholders.
  4. Agree on the communication plan.
  5. Liaise with stakeholders to implement changes as agreed and approved.
Agree indicators/metrics of success of proposed changes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make arrangements to collect necessary data.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make arrangements for the data to be analysed and presented in an agreed format to the agreed stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agree on the communication plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with stakeholders to implement changes as agreed and approved.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review change

  1. Analyse results of change.
  2. Identify areas where planned improvements have occurred.
  3. Take action to sustain improvement by standardising.
  4. Identify areas which have not met predicted outcome (positive or negative).
  5. Determine cause of target not being met.
  6. Take action to improve the value stream.
Analyse results of change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify areas where planned improvements have occurred.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take action to sustain improvement by standardising.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify areas which have not met predicted outcome (positive or negative).

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine cause of target not being met.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take action to improve the value stream.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Establish scope of value stream activity

1.1

Identify key individuals within value stream organisations.

1.2

Jointly identify possible areas of study.

1.3

Agree on a protocol for undertaking value stream improvement activities.

1.4

Confirm any special conditions of activity (e.g. confidentiality).

2

Study possible value stream improvements

2.1

Arrange meeting with suitable representatives of the value stream members.

2.2

Agree on extent of current implementation of competitive systems and practices in value stream.

2.3

Agree on opportunities for improvement and any current or anticipated restrictions.

2.4

Work with value stream representatives to determine root cause of restrictions.

2.5

Work with value stream member to identify possible solutions to problem.

2.6

Define outcomes from any proposed changes.

3

Develop a consensus approach to implementing improvements

3.1

Determine benefits/costs to each value stream member from the proposed changes.

3.2

Decide whether the proposed improvements will result in a perceived improvement to the end customer.

3.3

Determine sustainability (social, ecology and economy) impacts as a result of the change.

3.4

Agree on proposed change/program of changes with all key stakeholders.

4

Obtain required approvals

4.1

Draft a formal proposal for the proposed changes.

4.2

Submit proposal for all required approvals from stakeholders.

4.3

Modify proposal, as required, in liaison with all key stakeholders.

4.4

Obtain sign-off from all process/system owners.

5

Measure and communicate gains

5.1

Agree indicators/metrics of success of proposed changes.

5.2

Make arrangements to collect necessary data.

5.3

Make arrangements for the data to be analysed and presented in an agreed format to the agreed stakeholders.

5.4

Agree on the communication plan.

5.5

Liaise with stakeholders to implement changes as agreed and approved.

6

Review change

6.1

Analyse results of change.

6.2

Identify areas where planned improvements have occurred.

6.3

Take action to sustain improvement by standardising.

6.4

Identify areas which have not met predicted outcome (positive or negative).

6.5

Determine cause of target not being met.

6.6

Take action to improve the value stream.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Establish scope of value stream activity

1.1

Identify key individuals within value stream organisations.

1.2

Jointly identify possible areas of study.

1.3

Agree on a protocol for undertaking value stream improvement activities.

1.4

Confirm any special conditions of activity (e.g. confidentiality).

2

Study possible value stream improvements

2.1

Arrange meeting with suitable representatives of the value stream members.

2.2

Agree on extent of current implementation of competitive systems and practices in value stream.

2.3

Agree on opportunities for improvement and any current or anticipated restrictions.

2.4

Work with value stream representatives to determine root cause of restrictions.

2.5

Work with value stream member to identify possible solutions to problem.

2.6

Define outcomes from any proposed changes.

3

Develop a consensus approach to implementing improvements

3.1

Determine benefits/costs to each value stream member from the proposed changes.

3.2

Decide whether the proposed improvements will result in a perceived improvement to the end customer.

3.3

Determine sustainability (social, ecology and economy) impacts as a result of the change.

3.4

Agree on proposed change/program of changes with all key stakeholders.

4

Obtain required approvals

4.1

Draft a formal proposal for the proposed changes.

4.2

Submit proposal for all required approvals from stakeholders.

4.3

Modify proposal, as required, in liaison with all key stakeholders.

4.4

Obtain sign-off from all process/system owners.

5

Measure and communicate gains

5.1

Agree indicators/metrics of success of proposed changes.

5.2

Make arrangements to collect necessary data.

5.3

Make arrangements for the data to be analysed and presented in an agreed format to the agreed stakeholders.

5.4

Agree on the communication plan.

5.5

Liaise with stakeholders to implement changes as agreed and approved.

6

Review change

6.1

Analyse results of change.

6.2

Identify areas where planned improvements have occurred.

6.3

Take action to sustain improvement by standardising.

6.4

Identify areas which have not met predicted outcome (positive or negative).

6.5

Determine cause of target not being met.

6.6

Take action to improve the value stream.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability to work with members of one (1) or more value streams to facilitate improvements in the value stream and to:

establish the scope of the activity

identify possible improvements and define the benefits

develop a consensus change/program of change

obtain all required approvals and then measure and communicate gains from changes

review changes and make further improvements.

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to facilitate improvements in the external value chain, including knowledge of:

influence, persuasion and negotiation

use of metrics to demonstrate benefit/cost ratios

development of consensus

competitive systems and practices tools and techniques relevant to value stream members

regulatory issues which may arise from cooperation and how to avoid them

value stream mapping and analysis.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

JIT, kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Change includes one or more of:

plant, procedures or practice

logistics, communication systems (e.g. ordering, supplying and quality certification)

kanban/systems, SCADA supply/resupply systems across the chain

continuous improvement or an improvement event/project

intended to make an improvement or to implement new products, technology or systems

the implementation of a change.

Presentation of information includes one or more of:

visual displays, such as graphs (hard copy or digital)

written form, such as reports (hard copy or digital)

oral, such as one-on-one, small group or larger audience.

Stakeholders include one or more of:

work team members

value stream members

others who may be impacted by the value stream activities.

Results of change include one or more of:

an initial improvement followed by a return to previous performance

a change which has resulted in continued improvement

continued detriment or other variations over time.

Improvements include one or more of:

to process, plant, procedures or practice

changes to ensure positive benefits are maintained.

Techniques for sustaining improvement include one or more of:

standard procedures and work instructions

standard practice

other relevant documents and practices.

Team leader includes one or more of:

a person who has a formal, permanent role

a person who has an ad hoc role in facilitating the function of a team in a workplace.